Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at oliver.hughes241@outlook.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at oliver.hughes241@outlook.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at oliver.hughes241@outlook.com.
REFUND POLICY
Last Updated: July 14, 2026
At RIDGE SUPPLY, we want every customer to shop with confidence. If you're not fully satisfied with your purchase, you may request a return under the conditions outlined below.
Return Period
Return requests must be submitted within 30 days after your package has been marked as delivered.
If your request is approved, the item must be shipped back within the same 30-day return period.
Damaged or Faulty Products
If your order arrives damaged or has a manufacturing defect, please notify us as soon as possible.
Contact us at:
📩 support@ridgesupply.com
Please include:
Your order number
Photos or videos showing the issue
A brief explanation of the problem
After reviewing your claim, we may send a replacement before requesting the original item to be returned.
Incorrect Item or Size Sent
If we accidentally shipped the wrong item or incorrect size, we'll replace it at no additional cost.
To speed up the process, please provide:
Your order number
A photo of the received item or size label
Once verified, we'll arrange shipment of the correct product.
Incorrect Size Ordered
If the wrong size was selected during checkout, contact our support team before returning the product.
We'll review your situation and explain the available return options.
Refused or Unclaimed Orders
If an order is refused upon delivery or returned because it was not collected, a USD $15.00 fee may be deducted from your refund to cover return shipping and handling expenses.
Return Procedure
1. Contact Customer Support
Email support@ridgesupply.com with your order number and reason for the return.
2. Wait for Authorization
Please wait until our team approves your request before sending anything back.
3. Ship the Item
Once authorized, carefully package the merchandise and send it using a tracked shipping service. Return instructions will be provided by email.
4. Save Your Tracking Number
Keep your tracking information until your return has been successfully completed.
5. Refund Processing
After the returned item arrives and passes inspection, we'll begin processing your refund.
Return Conditions
Returned merchandise must:
Be unworn and unused
Be clean and undamaged
Include original packaging whenever possible
Be returned using a trackable shipping method
Arrive at the designated return location in acceptable condition
Items that fail to meet these requirements may not qualify for a refund.
Refund Timeline
Approved refunds are generally issued within 10–15 business days after the returned merchandise has been received and inspected.
Depending on your financial institution, additional processing time may be required before the funds appear in your account.
Important Information
Returns shipped without prior approval cannot be accepted.
Customers are responsible for securely packaging returned items. RIDGE SUPPLY is not liable for returns that become lost or damaged while in transit to our return facility.
Return Shipping Costs
Customers are responsible for return shipping expenses except when the return results from an error on our part, including:
Incorrect product shipped
Incorrect size shipped
Manufacturing defect
Item damaged before delivery
Need Assistance?
Our support specialists are available to answer questions about returns, exchanges, sizing, refunds, or any other order-related concern.
We strive to reply to all customer inquiries within 24 business hours.
Contact
📩 support@ridgesupply.com
RIDGE SUPPLY
United States