Privacy Policy

PRIVACY POLICY

Last Updated: September 22, 2026

At Nexo, we recognize the importance of privacy and are committed to handling personal information responsibly. This Privacy Policy describes how information may be collected, used, disclosed, retained, and protected when customers and visitors interact with our online store.

It applies to information obtained through our website, checkout process, customer support communications, and other services associated with Nexo.

By using our website, you acknowledge that you have been informed of the privacy practices described below.

1. Scope of This Privacy Policy

This Privacy Policy applies to personal information processed in connection with the operation of the Nexo online store.

It covers activities such as browsing our website, placing an order, requesting assistance, subscribing to communications, and interacting with features or services provided through our store.

Certain third-party services may operate under their own privacy policies, which we encourage customers to review when applicable.

2. Personal Information You Provide

When interacting with Nexo, you may voluntarily provide information such as:

  • Full name;

  • Email address;

  • Telephone number;

  • Billing address;

  • Shipping address;

  • Order details;

  • Customer account information, where applicable;

  • Product preferences;

  • Communications with our support team;

  • Information submitted through website forms.

The information requested may vary depending on the service or transaction involved.

3. Purchase and Transaction Information

When you place an order, we collect information reasonably necessary to process and manage the purchase.

This may include the products selected, quantities, purchase amounts, payment status, transaction references, delivery preferences, and order history.

Payment transactions may be handled by independent payment service providers. Nexo may receive payment confirmation and related transaction information without receiving or storing complete payment card details.

4. Automatically Collected Information

When you access our website, certain information may be collected automatically through standard internet technologies.

Depending on your device and settings, this information may include:

  • IP address;

  • Browser type;

  • Device characteristics;

  • Operating system;

  • Approximate geographic location;

  • Referring website;

  • Pages visited;

  • Time spent on website pages;

  • Interactions with products and website features;

  • Technical and diagnostic information.

This information may help us maintain website functionality, improve the shopping experience, and identify security or performance issues.

5. Purposes of Information Processing

Nexo may use personal information for legitimate activities associated with operating an online retail business.

These activities may include:

  • Receiving and processing orders;

  • Confirming purchases;

  • Arranging fulfillment and delivery;

  • Providing shipment information;

  • Responding to customer questions;

  • Managing returns, exchanges, and refunds;

  • Preventing fraudulent transactions;

  • Maintaining website security;

  • Improving our products and services;

  • Understanding website performance;

  • Managing customer relationships;

  • Sending promotional communications where permitted;

  • Complying with applicable legal obligations.

We seek to limit the use of personal information to purposes that are relevant, appropriate, and legally permitted.

6. Legal Grounds for Processing

Where applicable data protection laws require a legal basis, Nexo may process personal information on grounds such as:

Contractual necessity: To process purchases, arrange delivery, and provide services requested by customers.

Legitimate interests: To maintain our website, improve business operations, prevent fraud, and protect our systems, provided those interests are not overridden by applicable individual rights.

Consent: For activities that require permission, such as certain marketing communications or non-essential tracking technologies.

Legal obligations: To comply with applicable tax, accounting, regulatory, consumer protection, and other legal requirements.

The applicable legal basis may depend on the information involved and the purpose of processing.

7. Cookies and Website Technologies

Nexo may use cookies and similar technologies to support the operation of our website.

These technologies may assist with shopping cart functionality, website navigation, customer preferences, security, analytics, and advertising measurement.

Some cookies are necessary for essential website functions, while others may support optional features or help us understand how visitors use our store.

Where required by law, we will seek consent before using non-essential cookies or similar technologies.

Customers may also manage certain cookie preferences through their browser settings or available website controls.

Disabling some technologies may affect the operation of particular website features.

8. Website Analytics

We may use analytics services to evaluate website traffic, product interest, visitor interactions, and other performance indicators.

These services help us identify technical problems, improve website usability, and understand how customers interact with our online store.

Analytics providers may process technical information according to their own applicable privacy terms and contractual arrangements.

9. Advertising and Promotional Activities

Nexo may use advertising and marketing services to promote products, measure campaign performance, and understand customer interest.

Where permitted by law, information about website interactions may be used to display advertisements that are more relevant to visitors.

Certain advertising technologies may require consent or provide an opportunity to opt out, depending on the customer's jurisdiction.

We do not guarantee that opting out of personalized advertising will eliminate all advertisements; it may instead affect how advertisements are selected.

10. Marketing Communications

Customers may receive promotional messages from Nexo when they have subscribed or when another lawful basis permits such communications.

Marketing messages may include information about products, promotions, new arrivals, and other store-related announcements.

Customers may unsubscribe from promotional emails using the unsubscribe option provided in those communications.

Messages necessary to complete an order, provide customer support, or communicate important service information may still be sent when appropriate.

11. Disclosure to Service Providers

To operate our business, Nexo may share relevant information with third parties that provide services on our behalf.

These may include:

  • E-commerce platform providers;

  • Payment processors;

  • Shipping carriers;

  • Warehousing and fulfillment partners;

  • Customer support providers;

  • Website hosting companies;

  • Analytics services;

  • Advertising platforms;

  • Security and fraud prevention providers;

  • Professional advisers.

Information is shared according to the nature of the service and the requirements applicable to the processing activity.

We seek to work with providers that maintain appropriate privacy and security practices.

12. Legal Disclosures

Nexo may disclose personal information when reasonably necessary to comply with applicable laws, respond to valid legal requests, investigate suspected fraud, protect legal rights, or address security concerns.

Information may also be disclosed when necessary to establish, exercise, or defend legal claims.

Such disclosures will be handled in accordance with applicable legal requirements.

13. Business Transfers

If Nexo undergoes a business transaction, such as a merger, acquisition, restructuring, or sale of business assets, relevant personal information may be transferred as part of that transaction where legally permitted.

Any such transfer will remain subject to applicable privacy and data protection obligations.

14. International Processing

Some of the companies supporting Nexo may operate or maintain systems in countries other than the country where a customer resides.

Consequently, personal information may be transferred to or processed in other jurisdictions.

Where required by applicable law, appropriate safeguards will be used for international transfers of personal information.

15. Information Retention

Nexo retains personal information for periods reasonably necessary to fulfill the purposes described in this Privacy Policy.

Retention may be influenced by:

  • Order fulfillment requirements;

  • Customer service needs;

  • Financial recordkeeping;

  • Tax and accounting obligations;

  • Fraud prevention;

  • Dispute resolution;

  • Applicable legal requirements.

When information is no longer needed, we may delete, anonymize, or otherwise dispose of it in accordance with applicable requirements.

16. Information Security

We use reasonable technical, organizational, and administrative measures intended to protect personal information from unauthorized access, loss, alteration, disclosure, or misuse.

Security measures may vary according to the nature of the information and the systems involved.

Although we take reasonable precautions, no method of internet transmission or electronic storage is completely secure.

Customers should also protect their devices, passwords, and account information from unauthorized access.

17. Your Privacy Rights

Depending on your location and applicable law, you may have rights concerning personal information held by Nexo.

These rights may include:

  • Requesting access to personal information;

  • Requesting correction of inaccurate information;

  • Requesting deletion where legally available;

  • Requesting restriction of certain processing;

  • Objecting to certain uses of personal information;

  • Withdrawing consent where processing relies on consent;

  • Requesting data portability where applicable;

  • Opting out of certain marketing or advertising activities.

Some requests may be subject to legal exceptions or verification requirements.

18. Privacy Requests and Identity Verification

Customers wishing to exercise applicable privacy rights may contact our support team through the contact information available on the Nexo website.

We may request reasonable information to verify identity before disclosing, correcting, or deleting personal information.

This helps prevent unauthorized individuals from accessing or changing another person's information.

19. Children's Privacy

The Nexo website is not intended to knowingly collect personal information from children who are not legally permitted to provide such information or make purchases without appropriate authorization.

If we become aware that personal information has been collected from a child in circumstances that violate applicable law, we will take reasonable steps to address the situation.

20. Third-Party Websites

Our website may contain links to independent websites or services.

Nexo does not control the content, privacy practices, or security measures of websites operated by unrelated third parties.

Visitors should review the privacy policies of external websites before providing personal information through those services.

21. Accuracy of Personal Information

Customers should provide accurate and current information when placing orders, creating accounts, or communicating with our support team.

If information relevant to an active order changes, customers should notify us promptly so that we can determine whether an update is possible.

22. Changes to This Privacy Policy

Nexo may revise this Privacy Policy to reflect changes in our services, technologies, business practices, or applicable legal requirements.

The updated version will be published on our website with a revised date.

We encourage visitors to review this page periodically to remain informed about our privacy practices.

23. Contact

For questions about this Privacy Policy, the handling of personal information, or requests relating to applicable privacy rights, please contact the Nexo customer support team through the contact options available on our website.

We will make reasonable efforts to review and respond to legitimate privacy inquiries.

Nexo
Privacy Policy
Last Updated: September 22, 2026