Terms of Service
TERMS OF SERVICE
Last Updated: September 22, 2026
Welcome to Nexo. These Terms of Service establish the conditions that apply when you visit our website, browse our products, place an order, or use any service made available through our online store.
Throughout this document, “Nexo,” “we,” “us,” and “our” refer to the operator of the Nexo online store. “You” and “your” refer to visitors, customers, and other users of our website.
By accessing or using our services, you agree to comply with these Terms of Service and the additional policies referenced within them.
1. Acceptance of Terms
Your use of the Nexo website is subject to these Terms of Service.
If you do not agree with the applicable terms, you should discontinue use of the website and refrain from placing orders through our store.
Additional conditions may apply to particular products, promotions, payment methods, or services when clearly disclosed.
2. Eligibility to Purchase
By submitting an order, you confirm that you have the legal capacity to enter into a purchase agreement or have the authorization required under applicable law.
You agree to provide truthful and accurate information when completing a transaction.
Nexo may decline transactions that cannot lawfully be completed or that present a legitimate security or fraud concern.
3. Website Access
Nexo provides its website for browsing merchandise, obtaining product information, completing purchases, and accessing related customer services.
You agree to use the website responsibly and not to interfere with its operation, security, or availability.
We may modify website functionality or restrict access when reasonably necessary for maintenance, security, legal compliance, or operational purposes.
4. Product Presentation
We make reasonable efforts to present our products through accurate descriptions, photographs, specifications, and other relevant information.
Nevertheless, minor differences may exist between website images and physical products because of display settings, lighting, packaging revisions, manufacturing variations, or other reasonable factors.
Customers should review product details carefully before purchasing, particularly when dimensions, compatibility, materials, or technical characteristics are important.
5. Inventory and Availability
Products are offered subject to availability.
Adding an item to your shopping cart does not reserve the product or guarantee that it will remain available.
If an inventory discrepancy prevents us from fulfilling an order, we may contact the customer regarding available alternatives or cancel and refund the affected purchase.
6. Prices and Currency
Product prices are displayed in the currency indicated on the website or during checkout.
Shipping charges, taxes, import duties, and other applicable fees may be displayed or calculated separately.
Prices may change before an order is completed. Once a purchase has been accepted, the applicable price will generally remain unchanged, subject to correction of obvious errors where legally permitted.
7. Incorrect Listings and Technical Errors
Despite reasonable care, a product page or checkout may occasionally display incorrect information.
Errors may concern pricing, descriptions, stock availability, promotional conditions, shipping options, or other details.
When a material error affects an order, Nexo may contact the customer to explain the issue and provide appropriate options in accordance with applicable law.
8. Promotional Offers
Nexo may offer discounts, promotional codes, bundles, or limited-time offers.
A promotion may be subject to conditions such as eligibility requirements, minimum purchase amounts, product exclusions, expiration dates, or limits on the number of uses.
Promotional offers cannot necessarily be combined unless expressly permitted.
We may investigate and address fraudulent or unauthorized promotional activity where legally permitted.
9. Placing an Order
Submitting an order represents a request to purchase the selected merchandise under the conditions presented during checkout.
An automated confirmation indicates that the order information has been received but does not necessarily confirm that fulfillment has begun.
Orders may be reviewed for payment authorization, product availability, delivery restrictions, inaccurate information, and legitimate security concerns.
10. Order Acceptance
Nexo may accept an order by confirming that it is being prepared or dispatched, or through another clear acceptance communicated to the customer.
Where permitted by law, we may decline or cancel an order that cannot reasonably be completed because of payment failure, unavailable inventory, a material listing error, suspected fraud, or shipping restrictions.
If a canceled order has already been paid, the applicable refund will be processed in accordance with our Refund Policy and legal obligations.
11. Customer Information
You are responsible for providing complete and accurate details during checkout.
This includes your name, contact information, billing details, shipping address, and any other information reasonably necessary to complete the transaction.
If you identify an error after ordering, please contact our support team promptly.
Address or order changes cannot be guaranteed once fulfillment or dispatch has begun.
12. Payment Processing
Purchases must be completed using an available payment method presented at checkout.
Transactions may be processed by independent payment providers that apply their own authorization and security procedures.
An order may be delayed or canceled if payment is declined, cannot be verified, or is identified as potentially unauthorized.
13. Transaction Security
Nexo may use reasonable measures to protect customers and the store against fraudulent transactions.
These measures may include reviewing unusual purchasing activity, verifying order information, or requesting additional confirmation when appropriate.
We may temporarily delay fulfillment while a legitimate security concern is investigated.
14. Order Cancellations
Customers may request cancellation before an order is dispatched.
Cancellation is not guaranteed because preparation and fulfillment may begin shortly after a purchase is submitted.
If cancellation is approved after payment has been collected, the applicable amount will be refunded.
Orders that have already been dispatched generally need to follow the relevant return procedure.
15. Shipping and Delivery
Shipping arrangements are governed by the Nexo Shipping Policy.
Estimated processing and delivery times may vary depending on the destination, carrier, product availability, and other logistical circumstances.
Delivery estimates are not guaranteed dates unless expressly identified as such.
Customers should review shipping information and ensure that the delivery address is accurate before completing a purchase.
16. International Purchases
International shipments may be subject to import restrictions, customs inspections, duties, taxes, brokerage charges, or other requirements imposed by the destination country.
Unless expressly stated otherwise during checkout, charges imposed by destination authorities may be the recipient's responsibility.
Customers should ensure that the products ordered can lawfully be imported into their destination.
17. Returns and Exchanges
Eligible returns and exchanges are handled under the Nexo Return and Exchange Policy.
Customers should contact our support team before returning merchandise and follow the instructions provided for their order.
Unauthorized returns sent to an incorrect address may experience delays.
18. Refunds
Refund requests are governed by the Nexo Refund Policy.
Approved refunds are generally issued to the original payment method, subject to the payment provider's processing procedures.
Nothing in our refund procedures limits mandatory consumer rights.
19. Customer Accounts
Where customer accounts are available, you are responsible for maintaining the confidentiality of your login information.
You should notify Nexo if you reasonably suspect unauthorized access to your account.
We may temporarily restrict an account when necessary to investigate security concerns or protect customer information.
20. Intellectual Property
Original materials associated with the Nexo website, including branding, graphics, text, photographs, layouts, and other proprietary content, may be protected by copyright, trademark, and other intellectual property laws.
Access to our website does not transfer ownership of these materials.
You may not reproduce, redistribute, commercially exploit, or otherwise use protected content without appropriate authorization, except as permitted by law.
21. Customer Reviews and Submissions
If you submit a review, photograph, comment, suggestion, or other material to Nexo, you confirm that you have the right to provide it.
Submitted content must not be fraudulent, unlawful, defamatory, malicious, or infringe the rights of others.
Where permitted by law and the circumstances of submission, Nexo may display or use customer feedback for legitimate store-related purposes.
We may decline to publish or remove content that violates applicable requirements.
22. Prohibited Conduct
You agree not to:
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Use the website for unlawful purposes;
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Attempt unauthorized access to accounts or systems;
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Introduce malware or harmful software;
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Interfere with website security or performance;
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Impersonate another person or organization;
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Submit knowingly fraudulent orders;
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Misuse payment, promotional, return, or refund procedures;
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Collect website information through unauthorized automated methods;
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Infringe intellectual property or other legal rights.
Nexo may take reasonable action to prevent or address misuse of its services.
23. Third-Party Providers
Our store may rely on independent providers for hosting, payment processing, fulfillment, shipping, analytics, advertising, and other business functions.
These providers may operate under their own terms and privacy policies.
Nexo is not responsible for matters outside its reasonable control, subject to obligations that cannot legally be excluded.
24. External Websites
The Nexo website may contain links to websites operated by unrelated third parties.
We do not necessarily endorse or control their content, products, services, security measures, or privacy practices.
Users should review the applicable terms before interacting with external websites.
25. Website Maintenance
We aim to maintain a reliable online shopping experience but cannot guarantee that the website will remain continuously available or free from technical interruptions.
Temporary disruptions may result from maintenance, software updates, hosting problems, network failures, security incidents, or other circumstances.
Nexo may make reasonable changes to website functionality when necessary.
26. General Disclaimer
To the extent permitted by applicable law, general website information and digital functionality are provided without a guarantee that every feature will always operate without interruption or technical error.
This disclaimer does not exclude mandatory product guarantees, consumer remedies, or other rights that cannot legally be waived.
27. Limitation of Liability
To the extent permitted by applicable law, Nexo will not be liable for indirect or consequential losses arising solely from circumstances outside its reasonable control or from unauthorized or improper use of the website.
Nothing in these Terms limits liability where such limitation is prohibited by law.
Mandatory rights concerning defective products, non-delivery, refunds, and other consumer matters remain unaffected.
28. Circumstances Beyond Reasonable Control
Nexo may experience delays or disruptions caused by events that cannot reasonably be prevented or controlled.
These may include natural events, transportation interruptions, governmental restrictions, customs delays, widespread network outages, carrier disruptions, or similar circumstances.
Where appropriate, we will make reasonable efforts to communicate material issues affecting customer orders.
29. Privacy
Personal information collected through the Nexo website is handled according to our Privacy Policy.
That policy explains the types of information that may be collected, the purposes of processing, and the rights that may be available to customers under applicable law.
30. Consumer Rights
These Terms of Service do not replace or restrict mandatory consumer protection rights.
Where applicable law provides rights or remedies that conflict with a provision of these Terms, the mandatory legal requirements will prevail.
31. Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.
32. No Waiver
A delay or failure by Nexo to enforce a provision does not automatically constitute a waiver of its right to enforce that provision later.
33. Changes to These Terms
Nexo may revise these Terms of Service to reflect changes in website functionality, business practices, services, or applicable legal requirements.
The updated version will be published on our website with a revised date.
Changes will apply in accordance with applicable law and will not retroactively remove mandatory rights associated with completed purchases.
34. Contact
For questions about these Terms of Service, an order, or the use of the Nexo website, please contact our customer support team through the contact information available on our website.
We will make reasonable efforts to review legitimate inquiries and provide appropriate assistance.
Nexo
Terms of Service
Last Updated: September 22, 2026